Return and Refund Policy
Customers are encouraged to inspect all Products immediately upon receipt or collection.
If the Product(s) delivered by DTDL Dharma Shop are incorrect, damaged, defective, or if the quantity delivered does not match the order, customers must notify DTDL Dharma Shop by email within ten (10) days from the date of delivery or collection.
Customers may be required to provide photographs or other reasonable evidence to support their claim before any return, replacement, or refund request can be processed.
Upon review of the claim, DTDL Dharma Shop may, at its sole discretion:
If a manufacturing defect that was not reasonably detectable upon delivery or collection is discovered within one (1) month of the delivery or collection date, customers should notify DTDL Dharma Shop by email with supporting photographs and relevant details. Each claim will be reviewed on a case-by-case basis.
No return, refund, exchange, or discount will be granted if:
For hygiene and religious reasons, prayer beads (malas), wearable items, consecrated items, blessed items, incense, and other devotional Products are not eligible for return or exchange unless they are damaged or defective upon delivery.
Returned Products must be in their original condition and packaging (where reasonably possible) and must not show signs of misuse beyond reasonable inspection.
Unless otherwise agreed, the customer shall bear all costs associated with returning the Product(s). Shipping charges, customs duties, taxes, and other related fees are non-refundable.
DTDL Dharma Shop reserves the right to inspect all returned Product(s) before approving any replacement, repair, or refund.
This Return and Refund Policy does not affect any rights that customers may have under applicable consumer protection laws in Singapore.
